If you were a Liberbank customer, we welcome you; and if you were already a Unicaja Banco customer, we thank you for being one of our 4.5 million customers.
This merger has turned us into the fifth largest bank in the Spanish financial system and the leading institution in six regional authorities. We have an extensive, diversified presence in 80% of Spain and are now better able to deal with the financial needs of individuals and companies.
At Unicaja Banco we maintain our territorial roots, proximity, trust and knowledge of our customers as our fundamental values. That is why we place the Customer Service Department at the very heart of our activity by placing a highly experienced team of professionals at your disposal to deal with the financial requirements of families, young people and the elderly, as well as those of small, medium-sized and large enterprises and the self-employed.
We are a bank equipped with a sustainable business model that is based on a track record of having a sound financial position, solvency and stability. Thanks to prudent risk management, we are in a position to deal with the future and the challenges posed by the economy with better security and strength.
This project starts off with the aim of continuing to offer responses to your needs as a customer by placing quality of service as a top priority and supporting the country's economic recovery. It likewise maintains the values which identify us like proximity, trust, roots and knowledge, along with our commitment to sustainability and society.
Information about the merger
We will be working on completing the integration of all operational aspects over the coming months and will keep you informed of any relevant developments that arise.
In the meantime, we offer you information of interest on the merger between Unicaja Banco and Liberbank below, as well as responses to some questions you may have about it.
As a consequence of the merger between both institutions, which was legally carried out by Liberbank's absorption by Unicaja Banco, the latter subrogates itself through universal succession to assume all of Liberbank's rights and obligations. It therefore takes the place Liberbank had held in its contractual relationships until then.
All Liberbank customers have therefore become Unicaja Banco customers.
For the time being, this change does not involve any change whatsoever to the terms and conditions of the contracts Liberbank had entered into with its customers.
Any Unicaja Banco customers who were formerly Liberbank customers and had previously subscribed digital banking services from said institution will maintain access to those services on the www.liberbank.es website and the Liberbank mobile application until the operational integration procedures have come to an end. We will keep customers informed of these procedures' progress.
They will also benefit from the advantage of being able to make transfers between accounts of both institutions as from this moment.
Any Unicaja Banco customers who were formerly Liberbank customers will be able to continue operating with the cards issued by said institution without any operational changes for the time being. Should they come about in the future, they will be duly informed.
In addition, they will have the Unicaja Banco ATM network at their disposal, which now also includes the Liberbank ATM network, comprised of almost 3,000 ATMs across Spain, which will be available to all its customers. These customers will be able to make debit cash withdrawals from said ATMs free of charge.
As Unicaja Banco customers, any customers who were formerly Liberbank customers will also have at their disposal the entire Unicaja Banco branch network, which now includes the branches of the Liberbank network.
However, we recommend that you temporarily handle your over-the-counter transactions by going to your usual branch until both institutions' operational procedures have been integrated.
Aside from the branch network, this institution's www.unicajabanco.es website offers extensive information on Unicaja Banco, which can also be contacted by telephone at the customer service number 900 830 998 free of charge or on the customer service social media profiles: Unicaja Responds on Twitter and Unicaja Banco on Facebook.
If you prefer, you can also contact Unicaja Banco by post by writing to Avenida Andalucía 10-12, 29007 Malaga.
Your complaints and claims as a Unicaja Banco customer will be dealt with by the institution's Customer Service Department in accordance with the Unicaja Banco Customer Protection Regulation.
While we are adapting both institutions' operational procedures, we temporarily invite any customers who were formerly Liberbank customers that wish to file a complaint or claim to do so through the channels set out below to ensure they are dealt with speedily:
Notwithstanding the foregoing, we inform you that the Unicaja Banco Customer Service Department's e-mail address is firstname.lastname@example.org and its postal address is Customer Service Department, Avda. de Andalucía 10-12, 29007 Malaga.
You can consult this and another related information on the filing and processing of complaints and claims at www.liberbank.es and www.unicajabanco.es, as well as at your usual branch, where you will be able to find a claims form.
As a result of the merger, the Personal Data Controller of any customers who were formerly Liberbank customers has become Unicaja Banco, S.A., the holder of VAT registration number A93139053 and with registered office at Avenida de Andalucía, 10-12, 29007 Malaga.
Unicaja Banco will abide by the same purposes of processing to which you have granted your consent to Liberbank.
You may contact Unicaja Banco's Data Protection Officer through the Unicaja Banco Data Protection Office either at its postal address, Avenida de Andalucía 10-12, 29007 Malaga, or by sending an e-mail to email@example.com.
You may exercise your right of access as well as your rights to rectification, erasure, object, restrict processing and data portability regarding your personal data, along with your right of your data not being solely subject to automated decision-making and profiling just as you have been able to do until now.
You are also entitled to object to receiving advertising on the Bank's own products it sends you under the grounds of its legitimate interest. You may write to the Customer Service Department to exercise these rights. The postal address to contact it is Avenida de Andalucía 10-12, 29007 Malaga and its e-mail address is firstname.lastname@example.org.
You may likewise withdraw and change the consents you have granted at any time by submitting a document thereof to any of our branches and, on a temporary basis, on the www.liberbank.es website while the operational integration tasks are being completed. Customers will be duly informed of the progress of such tasks.
In any event, you may file a complaint concerning data protection matters to the Data Protection Office at the e-mail address email@example.com. You may also file a claim before the Spanish Data Protection Agency (Agencia Española de Protección de Datos) on its website www.aepd.es.
You can consult at any time all the detailed basic information about how Unicaja Banco will process your personal data as a customer at any of our branches or on the Digital Banking service. Regardless of this, we set out the basic information below:
The data controller of your data is Unicaja Banco, S.A., whose registered office is at Avenida de Andalucía 10-12, 29007 Malaga.
Contact the Data Protection Officer through the Unicaja Banco Data Protection Office at Avenida de Andalucía 10 and 12, Malaga (Post Code: 29007) or send an e-mail to firstname.lastname@example.org.
For further information about Unicaja Banco's purposes of processing, you can consult the additional information contained in the section "For what purpose and under what legitimate grounds does Unicaja Banco process personal data?".
For further information, you can consult the additional information contained in the section "Who will we pass on your data to?".
Unicaja Banco will process any data obtained from the following sources:
For further information, you can consult the additional information contained in the section "How have we obtained your data?".
Unicaja Banco will mainly obtain the following personal data or personal data categories from the aforementioned sources:
For further information, you can consult the additional information on personal data processing.
You may access, rectify and eliminate your personal data, as well as object to certain types of processing and exercise your rights to restriction of processing and data portability and not be subject to decision-making solely based on your data's automated processing. More specifically, you are entitled to object to receiving advertising on the Bank's own products it sends you under the grounds of its legitimate interest.
To exercise these rights, please write to the Customer Service Department at Avenida de Andalucía, 10-12, Malaga (Post Code: 29007) or send an e-mail to email@example.com.
You likewise have the right to withdraw your consent at any time by filing a request thereof at any branch or making the relevant changes on the Electronic Banking platform.
Should you so wish, you can in any event file a complaint concerning data protection matters to the Data Protection Office at firstname.lastname@example.org.
For further information, you can consult the additional information contained in the section "What are customers' data protection rights?".
Unicaja Banco will keep your information while you are a customer. It will block your data when you are no longer a customer and delete them once the statute of limitations for any possible legal or out-of-court actions that might arise has expired. Unicaja Banco will also have to keep certain information according to legal requirements (for example, prevention of money laundering legislation obliges information to be kept for 10 years).
Liberbank has been merged into Unicaja Banco. Hence, if you were formerly a Liberbank customer you have now become a Unicaja Banco customer from a legal standpoint. All the contracts signed with Liberbank are now construed to have been signed with Unicaja Banco.
The contractual terms and conditions of the products and services that you have subscribed will not be changed for the time being. Should any changes come about to the terms and conditions of any of your products over the coming months, we will inform you in advance.
If you were formerly a Liberbank customer, your account numbers will not change for the time being. When the accounts number are changed later, we will inform you well in advance and no further action will be necessary on your part. Directly debited bills will automatically be changed to the new numbering.
If you are customer of both Liberbank and Unicaja Banco, all your products and all your accounts will be maintained at the resulting institution. Accounts from the two institutions will not be merged, instead they will be kept apart.
No, the terms and conditions of any products Liberbank customers have signed will not change as a result of the merger with Unicaja Banco.
No, the merger will not have any impact on the returns of the products and services you have subscribed.
No, the mortgage or consumer loan deferrals will continue having the terms and conditions agreed on.
No, it won't. If it is a claim, the institution will respond to you within the established time limits. If it is a claim brought before a court, Unicaja Banco will assume all of Liberbank's business along with all the obligations related to it.
No, Unicaja customers who were formerly Liberbank customers will be able to continue operating with the cards issued by that institution. If any operational changes come about in the future, you will be duly informed thereof.
The Unicaja Banco ATM network now also includes the Liberbank ATM network and is comprised of almost 3,000 ATMs across Spain, which will be available to all its customers. These customers will be able to make debit cash withdrawals from said ATMs free of charge.
Unicaja Banco customers have at their disposal both institutions' entire network regardless of whether they were formerly Liberbank customers or Unicaja Banco customers.
Nonetheless, some functions may temporarily be unavailable at some branches that originally belonged to one or other institution. It will therefore be in your interest to go to the branches you usually went to before to perform your over-the-counter transactions.
No, the way of logging in to your Digital Banking Service (app or website) will continue being the same. Neither your login password nor the way you sign your transactions will change. Remember that we never send e-mails or SMS or make telephone calls asking you for your Digital Banking username and login passwords, or any other sensitive information.
For further information, visit the UniBlog Cybersecurity section at the following link: Ciberseguridad | Uniblog ®
For the time being, the way of logging in to your Digital Banking Service (app or website) will continue being the same. Neither your login password nor the way you sign your transactions will change. Any change that may come about will be duly notified in advance. Remember that we never send e-mails or SMS or make telephone calls asking you for your Digital Banking username and login passwords, or any other sensitive information.
For further information, visit the UniBlog Cybersecurity section at the following link: Ciberseguridad | Uniblog ®
The institution will keep its registered office in Malaga (Avenida de Andalucía, 10-12, 29007 Malaga) and the Unicaja Banco trade name.
The institution will continue maintaining its ties and commitment to its territories of origin, as well as its knowledge of its customers, which it keeps at the centre of its attention. At the same time, it will continue working on strengthening its position nationwide through new projects. The institution, which has deep-seated territorial roots and well-proven management over decades, can count on a highly experienced team of professionals to deal with the financial needs of families and small, medium-sized and large enterprises, as well as the self-employed. It is a bank that will now go on providing service to more than 4.5 million customers.
The merger allows it to have an extensive, diversified presence across Spain, making it the fifth largest bank in the Spanish financial system and the leading institution in six regional authorities with a presence in 80% of Spain.
The transaction allows the bank to be equipped with a sustainable business model that is based on a track record of having a sound financial position, solvency and stability. Thanks to prudent risk management, it is in a position to deal with the future and the challenges posed by the economy with better security and strength.
Continue creating value for shareholders, improving returns, as well as the offering and quality of service in response to its customers' needs, and continue supporting the country's economic recovery.
It will continue having a sustainable business model based on proximity to its customers. The bank will continue maintaining the values which are its hallmark like proximity, trust, deep-seated roots and knowledge of and ties to the territory.
The institution will continue placing quality and innovation as a top priority by incorporating technology to improve customer service and its efficiency.
Along with its track record of financial strength, the institution is characterised by having deep-seated roots in the territory, quality of customer service and innovation, as well as by its social commitment and its commitment to sustainability.
For Unicaja Banco S.A., the holder of the web page, it is important to adapt to your tastes and preferences, for which we use own and third-party cookies, that gather connection data that may be linked to your registration user name, the purpose of which is to measure traffic and user interaction with the web page, to help to improve operation of the web content, as well as the services and products offered, preparing behaviour profiles, while always protecting your privacy. You may transparently choose the configuration that suits you best, without that causing any change in your usual operations.