The data controller is Unicaja Banco S.A. (hereinafter referred to as “Unicaja Banco”) with registered offices at Avenida de Andalucía, números 10-12, Malaga. If you have any queries regarding the protection of your data, you can direct them to the Data Protection Office of the Unicaja Banco Group, Avenida de Andalucía 10 y 12, 29007, Malaga or by sending an e-mail to the following address: firstname.lastname@example.org.
You can also consult any information concerning the General Data Protection Regulation.
For what purpose and with what authorisation does Unicaja Banco process personal information?
In compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, Unicaja Banco would like to inform you, the customer, or the legal representative of such that may facilitate this information during the contractual relationship, that your information will be processed by Unicaja Banco for the following purposes:
- To manage requests made by the customer. Unicaja Banco will process necessary information in order to fulfil requests for information made by the customer. In so doing, we will process data such as your name, surname, DNI, e-mail, telephone, province, postal code, as well as information regarding whether the user is a Unicaja Banco customer or not. Where appropriate, Unicaja Banco will disclose user information to those institutions from the Unicaja Banco Group or third parties to handle requests for information made by the user. This may include, for example, consultations related to products or services provided by these third parties which require disclosing the applicant's details.
- To receive and analyse surveys submitted by users. Unicaja Banco has a survey form on its website that users can voluntarily fill in to give their opinion about the quality and functionality of the page. By completing this form, Unicaja Banco understands that the user accepts the processing of their data in order to analyse the survey received and carry out those actions on its website that it deems appropriate. Unicaja Banco will only gather the user's e-mail address in this survey, as well as information related to their opinion about the website.
- IT control of the website. Unicaja Banco will carry out surveillance and control of the use of the website in order to prevent and detect any fraudulent use (such as technical manipulations, code modifications, etc.). This procedure is necessary in order to comply with the legal obligations established by the Law on Information Society Services and Electronic Commerce, in order to avoid, prevent and/or detect any unauthorised access, alteration or loss of information relating to third parties other than the user that may generate civil, criminal and/or administrative liabilities for Unicaja Banco. Based on the user consent requested in the request for information mentioned in section 1 or in the sending of the survey mentioned in section 2.
- Unicaja Banco may send marketing communications, either by ordinary (postal) mail or through electronic (e-mail, SMS, application) communications, about Unicaja Banco products, Unicaja Banco group companies, or products of third party collaborators, such as investment, real estate, or insurance products or those related to a wide range of events (cultural, sport, academic, educational, etc.).
- Disclosure of personal data to the rest of the Unicaja Banco Group entities for marketing purposes. Unicaja Banco may communicate users' personal data to the other entities that are part of the Unicaja Banco Group so that they may send marketing communications through the means indicated in point 5. Users may consult the updated list of Unicaja Banco Group member entities in the section "What companies are members of the Unicaja Banco Group?".
- Processing of cookie data: you can find information on our cookies policy in the following link.
- Related questions and answers
For how long will we retain your data?
Personal data that we have access to will be processed for the time required to fulfil the request and/or the analysis of the submitted survey. In this regard, Unicaja Banco will retain the user's personal data, duly blocked, during the statute of limitation period for actions that could derive from the relationship held with the concerned party or to fulfil the requirements of the public authorities.
With whom will we share your personal data?
Unicaja Banco only shares customer information with:
- General Administration of the State public organisations and institutions as well as those of Autonomous and Local Administration, including the judicial bodies to whom it is legally required to provide this information.
- In the case of requests for information on products offered by a third party (in the Unicaja Banco Group or third-party collaborators), data is provided according to the user's request. Unicaja Banco has third party service providers that can access personal data of Unicaja Banco customers in connection with the provision of its services, such as lawyers, solicitors, consulting services, advisory services, computer development and maintenance, administrative services and destruction of documentation, among others. Unicaja Banco pre-selects these providers based on compliance criteria with regard to data protection. Unicaja Banco has signed contracts with all of these providers and ensures that they comply with their obligations in this matter.
- If the customer has consented, Unicaja Banco will provide customer data to the companies of the Unicaja Banco Group so that they can send marketing communications.
Which companies are part of Grupo Unicaja Banco, among others?
- UNIGEST SGIIC S.A. CALLE BOLSA, 4 – PLANTA 5ª. MALAGA (CP: 29015).
- UNICORP PATRIMONIO SOCIEDAD DE VALORES S.A. CALLE BOLSA, 4 - 1ª PLANTA. MALAGA (CP: 29015).
- UNIMEDIACIÓN S.L. CALLE BOLSA, 4 – PLANTA 2ª. MALAGA (CP: 29015).
- ANALISTAS ECONOMICOS DE ANDALUCIA S.L. CALLE SAN JUAN DE DIOS, 1 – 2. MALAGA (CP: 29015).
- GESTION DE INMUEBLES ADQUIRIDOS S.L. CALLE MAURICIO MORO PARETO (EDIF. EUROCOM), 6 - PLANTA 6ª. MALAGA (CP: 29006).
- BANCO EUROPEO DE FINANZAS, S.A. CALLE BOLSA, 4, MÁLAGA (CP: 29015).
- FINANDUERO SOCIEDAD DE VALORES S.A.U. CALLE TITAN, 8 - PISO 2. MADRID (CP: 28045).
- UNIÓN DEL DUERO CIA DE SEGUROS DE VIDA, S.A. CALLE TITÁN, 8. MADRID (CP: 28045).
How have we obtained your data?
Personal data processed by Unicaja Banco on its website are those that the user has provided in the corresponding request for information or web survey submission.
How does Unicaja Banco obtain user consent?
When necessary, as previously established, Unicaja Banco will obtain user consent through the specific checkboxes on online forms.
How can the user withdraw their consent?
The individual concerned can withdraw any prior consent granted for any processing of data that has been accepted from this moment on, in the same way that they gave consent. Likewise, the customer can accept data processing by giving consent that they had previously rejected. To modify consent granted, the customer may do the following:
- Communicating a request at a Unicaja Banco branch.
- By modifying the consent form on the UniVía platform.
What are the users' data protection rights?
Should they wish to do so, the Customer may exercise their rights of access, rectification and erasure of data. You also have the right to request that we restrict the processing of their personal information or object to processing. You have to right to request the portability of your data and ask to not be subject to automated individual decisions. These requests can be made in the following means:
To whom may I direct my complaints?
If a customer feels their data protection rights have been infringed or has any other complaint related to their personal information, they may contact the Personal Data Protection Office of Unicaja Banco in order for us to resolve your complaint, at Avenida de Andalucía 10 y 12, Málaga (CP: 29007) or by sending an e-mail to email@example.com. In any case, interested parties can always go to the Spanish Data Protection Agency, the monitoring authority on data protection, http://www.agpd.es.