See all frequently asked questions

My card has been stolen. Who should I call?

You may call +34 900 10 16 78 or +34 952 07 62 64 which is our telephone for stolen/lost cards. It is available 24 hours a day, 365 days a year.


You may also call +34 952 07 62 60. We will attend you 24 hours a day for any incident you may have with cards or ATMs, and you can also cancel your card.


Moreover, at Digital Banking, we also provide you the possibility of cancelling your card, or even cancelling it and asking for a duplicate.

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