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CLOSE TO OUR FAMILIES

Not only do we think about our families, we form part of them because this situation can be overcome by all of us coming together. Now more than ever, we have set up this section called #WithOurFamilies which allows you to access all the measures, aid and recommendations we've drawn up and devised for you.

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MORTGAGE DEFERRAL

We help you out and inform you about all the steps and documents needed to obtain a mortgage deferral if you find yourself in any of the situations of economic vulnerability as a result of the health emergency. All these steps and documents are envisaged in Royal Decree-Law 8/20 of 17 March. Here you can consult a fact sheet which sets out in detail the requirements to request a deferral and submit your request.

 

Extraordinary measure in effect until September 29, 2020

 

FURTHER INFORMATION ABOUT MORTGAGE DEFERRAL

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NON-MORTGAGE LOAN AND CREDIT DEFERRAL

Find out about all the steps and documents envisaged in Royal Decree-Law 11/20 of 31 March you'll need to obtain a personal loan and/or card credit deferral if you find yourself in any of the situations of economic vulnerability as a result of the health emergency. Consult what requirements you must meet to request it and access the specific form to do so in this informative fact sheet.

 

Extraordinary measure in effect until September 29, 2020

 

FURTHER INFORMATION ABOUT NON-MORTGAGE LOAN AND CREDIT DEFERRAL

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SECTORAL MORTGAGE AND LOAN DEFERRAL

If you do not meet the requirements for a mortgage or non-mortgage debt deferral as provided by Royal Decree-Laws 8/20 and 11/20 or if you think they will not offer you enough coverage and you need additional payment flexibility, find out about the Sectoral Deferral we place at your disposal. Check out the terms and conditions to obtain this kind of deferral here.

 

Extraordinary measure in effect until September 29, 2020

 

FURTHER INFORMATION ABOUT SECTORAL MORTGAGE AND LOAN DEFERRAL

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RENT DEFERRAL

Extraordinary measure in effect until September 30, 2020

 

FURTHER INFORMATION ABOUT RENT DEFERRAL

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COVID-19 PENSION PLAN REDEMPTION

If you are a worker, a businessman or a self-employed worker, a unitholder of a pension plan or guaranteed-benefit plan and have had your income severely affected as a result of the health crisis, we inform you about the time limits to redeem your plan, the maximum amount and the circumstances established to redeem it.

 

Extraordinary measure in effect until September 14, 2020

 

FURTHER INFORMATION ABOUT COVID-19 PENSION PLAN REDEMPTION

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SPLITTING INSURANCE PREMIUM PAYMENTS WITH NO SURCHARGE


As a policyholder of a life or accident insurance policy, we inform you that we wish to give you the option of splitting your insurance premium without any surcharges. You have to provide your name and contact telephone number and send us an e-mail to atencioncliente@unicorpvida.com or vida@duerovida.es.

 

Extraordinary measure in effect until September 30, 2020

 

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#CLOSETOYOU

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Call us on 952 076 263 or on 901 246 246

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Request a prior appointment at your branch

If you are unable to clear up your doubts or perform an operation through our Digital Banking service, ATMs or over the telephone, you can request a prior appointment at the branch which remains open nearest to you, thereby ensuring the recommended social distancing is kept.

Request prior appointment

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