Not only do we think about our families, we form part of them because this situation can be overcome by all of us coming together. Now more than ever, we have set up this section called #WithOurFamilies which allows you to access all the measures, aid and recommendations we've drawn up and devised for you.

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Ever since the coronavirus crisis began, Unicaja Banco has been offering, among other measures, actions implemented by the government aimed at vulnerable groups, such as the deferral of mortgage loan repayments and non-mortgage loan and credit repayments, along with the deferral of main residence rental payments. The institution has likewise been offering the sectoral deferral of mortgages and loans under the sectoral agreement approved by the Spanish Confederation of Savings Banks (CECA). 


The applications for these loan deferrals expired on 29 September 2020.


If you have already applied for a mortgage deferral or a non-mortgage loan or credit deferral within the time limit laid down and still have documents to submit, click on the following link to send us said documents.




The purpose of this form is to submit the documents needed to prove the existence of the requirements set for a situation of economic vulnerability as a result of the health emergency caused by COVID-19, as provided by Royal Decree-Law 8/2020 of 17 March on extraordinary urgent measures to deal with the economic and social impact of COVID-19, and Royal Decree-Law 11/2020 of 31 March adopting additional urgent measures in the social and economic areas to deal with COVID-19.


The granting of the deferral involves your commitment to submit as soon as possible the documents needed to prove the existence of the requirements for economic vulnerability as a result of the health emergency caused by COVID-19 and, in any event, before one (1) month has elapsed since the end of the state of alarm and its extensions.



As a policyholder of a life or accident insurance policy, we inform you that we wish to give you the option of splitting your insurance premium without any surcharges. You have to provide your name and contact telephone number and send us an e-mail to or


Extraordinary measure in effect until june 30, 2021




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If you are unable to clear up your doubts or perform an operation through our Digital Banking service, ATMs or over the telephone, you can request a prior appointment at the branch which remains open nearest to you, thereby ensuring the recommended social distancing is kept.

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