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CLOSE TO OUR SENIOR CITIZENS

Now it's our turn to take care of our senior citizens because they've always taken care of us. You'll find exclusive information for them here, including the products and services we place at their disposal. We fully support the recommendation urging them to stay at home.

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ADVANCE PAYMENT OF PENSIONS

We make charging for pensions easier in order to contribute to protecting the health of our senior citizens, as they are a highly vulnerable group in the global coronavirus pandemic situation. That is why we are bringing forward Social Security pension payments for our customers.

 

Any senior citizens who wish to collect their pension can do so at ATMs, an option which offers them a more flexible timetable without the need to enter branches. Card payments are also highly recommended at this time because they reduce the possibilities of contagion.

 

 May we remind you that you can query any movement in your account on our Digital Banking service, including the payment of your pension, because our aim is to make sure senior citizens don't have to make any unnecessary trips.

Frequently asked questions

Can I withdraw my pension using a card associated to my account?

Yes, you can do so at any ATM in Spain while the state of alarm lasts. As a matter of fact, this is the procedure we recommend at this time.

How can I withdraw my pension if don't have a card?

You can withdraw your pension with your savings book from our ATM network at any time of day.

Can I check to see if my pension has been paid into my account without having to go to a branch or ATM?

Yes, you can query the balance of your accounts at any time on our Digital Banking service.

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We carry on working #CloseToYou to make you feel safe and sound at home and able to perform your most common transactions on your Digital Banking service.

 

Remember that Unicaja Banco will never ask for your passwords, account numbers or credit/debit card numbers either over the telephone or by e-mail.

 

YOU MAY BE INTERESTED IN

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Support measures

We place at the disposal of our senior citizens the measures we are implementing at our institution to support and ensure your safety.

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Guide on ATM pension withdrawals

We offer you a step-by-step guide on how to withdraw your pension from ATMs.

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List of branches which remain open

If you need to make an extraordinary transaction or wish to get in touch with your branch, we provide you with a list of branches which remain operational so you can set up an appointment by telephone.

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#CLOSETOYOU

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Can we help you?

Leave your number and we will get in touch with you.

Call us on 952 076 263 or on 901 246 246

Other means of contacting us.

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Solicitar Cita previa en tu oficina

Si no es posible resolver tu duda o gestión a través de nuestra banca digital, cajeros automáticos o por teléfono, puedes solicitar una cita previa en tu oficina abierta más cercana, facilitando así el cumplimiento de la distancia de seguridad recomendada.

Solicitar cita previa

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