Frequent Questions

How can I top up a prepaid card?

On the "Home" section go to "Cards" from the upper panel.

  • On the screen, go to the "Today I need" section and select the "To top-up prepaid cards" option.
  • Select the card to be topped up.
  • Choose the account from which you wish to make the top-up.
  • Enter the amount, purpose of payment and then press 'Next".
  • You will then be displayed a summary containing all the data of your top-up.
  • If you are in agreement, sign to make the top-up.

Can we help you?

 900 15 15 16

You can also contact the Bank by calling at 952 60 67 67 or through the contact form.

The telephone service hours are Monday to Saturday from 8:00 a.m. to 10:00 p.m. (except national holidays).

You can also contact us by:

ATMs and offices
Help and contact

Customer Support

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