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Frequent Questions

How can I top up a prepaid card?

On the "Home" section go to "Cards" from the upper panel.

  • On the screen, go to the "Today I need" section and select the "To top-up prepaid cards" option.
  • Select the card to be topped up.
  • Choose the account from which you wish to make the top-up.
  • Enter the amount, purpose of payment and then press 'Next".
  • You will then be displayed a summary containing all the data of your top-up.
  • If you are in agreement, sign to make the top-up.

Can we help you?

  900 151 948

Also at 952 076 263 or through the contact form.

Our telephone service hours are Monday to Saturday from 8:00 a.m. to 10:00 p.m. (except national holidays).

We also put other contact methods at your disposal:

ATMs and offices
Help and contact

Customer Support

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