Customer Service Department

Useful information on customer protection

We provide you with useful information on customer protection with any recommendation or complaint.

Customer Protection Guidelines

Customer Protection Guidelines of Unicaja Banco, S.A. and companies from its group adhering to these.

Information of interest to customers

We offer you notes on legal regulations that may be of interest.

Banking Customer Portal

Learn more about banking products and services.


952 076 263 / 900 151 948

You can make enquiries and carry out transactions on your accounts on those numbers. We will be available from Monday to Saturday, from 8:00 am to 10:00 pm, excluding national holidays.

Urgent help

We will assist you 24 hours a day, 365 days a year if your card has been lost or stolen. The 900 number is free to use.

Contact your branch

Contact your branch by email.

For Unicaja Banco S.A., the holder of the web page, it is important to adapt to your tastes and preferences, for which we use own and third-party cookies, that gather connection data that may be linked to your registration user name, the purpose of which is to measure traffic and user interaction with the web page, to help to improve operation of the web content, as well as the services and products offered, preparing behaviour profiles, while always protecting your privacy. You may transparently choose the configuration that suits you best, without that causing any change in your usual operations.