Quality at Unicaja

 

Definition of Quality

We define quality as the positive experience of our stakeholders: external clients, internal clients, employees, community, partners and suppliers.

 

For us, a positive experience means adequately meeting your expectations. Our approach to quality and continuous improvement affects all areas of management and service at Unicaja and must be clearly reflected in our financial results.

 

Customer Focus and Excellence

You, the customer, are our number one priority, so we strive to provide you with an effective, comprehensive service. 

 

Our customer focus through business excellence is a permanent goal of ours and is reflected in all Unicaja activity, both externally and internally.

 

Our excellence is underpinned by the effective and efficient functioning of our services in the internal sphere.

 

The actual implementation of this approach can be seen in our various action plans, which are based on a system of continuous improvement and subject to constant review, always taking into account the insights of our stakeholders.

 

Ultimately, our management is geared towards serving the needs of our customers.