Information Security Management System Certificate Unicaja Banco has an information security management system certified by AENOR in accordance with the UNE-ISO/IEC 27001:2014 Standard.

Since 2007, Unicaja Banco has held the UNE-ISO/IEC 27001:2014 standard certification, which regulates the management system of good practices in information security for its electronic banking services, through both fixed networks and mobile networks, making it a bank that has been certified by the Spanish Association for Standardisation and Certification (AENOR).


This distinction demonstrates the robustness and reliability of Unicaja Banco's computer systems, assuring its customers the highest level of security in their operations and transactions.



The pages of the website have been designed and revised according to the guidelines defined in the Web Content Accessibility Guidelines 1.0 document, issued by the working group WAI belonging to W3C. The objective of these guidelines is to facilitate access to information provided through the internet for all citizens.


See more about accessibility

Security of our system

At Unicaja Banco, we have the necessary measures to ensure that your transactions and queries have the highest level of security.


To this end, Unicaja Banco provides a secure environment for both transactions and queries made through its website and all forms existing there that contain personal data. To check that you are on a secure website, the web address should start with https://. The latest versions of browsers support these types of certificate, indicating the authenticity of the website visited.


Additionally, together with the image of the security lock, it also includes information about the Legal Company that owns the accessed website (in our case, UNICAJA BANCO, SA). By clicking on this area, you can obtain information about the certificate used.


If, on the other hand, the address bar appears shaded in red, beware of that site as it could be fraudulent.


If you use browser versions that do not support these features, the address bar will not appear shaded.


Our portal,, is in a secure web area.


All information exchanged between your computer and Unicaja Banco's web server undergoes an encryption process that prevents unauthorised third parties from accessing the information or intercepting communications between the customer and the bank. This encryption is based on the TLS protocol and uses 256-bit encryption keys.


The Unicaja Banco web server has been certified by DigiCert, an international certifying authority, so that you can rest assured that you are really connected to Unicaja Banco.


The servers are protected by the most advanced technology available.

Internet security recommendations

For your peace of mind, when you browse the Internet, especially when it comes to making transactions through UniVía, our Internet Banking service, we recommend that you follow these safety tips:

UniVía security measures

Internet security is an essential nowadays that requires effort from both Internet users and the companies that provide services through the web.


Unicaja, aware of this, has taken all necessary measures to make its website a place that can be browsed securely. Some of these actions are summed up in the following points:

  • Secure server hosting: All information exchanged between your computer and our web server undergoes an encryption process that prevents unauthorised third parties from accessing the information or intercepting communications between the customer and the bank. This encryption is based on the TLS protocol and uses 256-bit encryption keys.
  • Advanced DNS: our server is set up so that telecommunications operators can detect phishing using the name of Unicaja Banco.
  • Anti-phishing service: our permanent monitoring service detects attempted identify thefts even before they occur.

View more security measures

Security measures on our cards

Through various security measures, we work to protect you against the theft, loss, or unauthorised use of your debit and credit cards.


Purchases in physical stores.


Our cards have an integrated EMV chip with PIN technology.


All Unicaja Banco cards have an integrated EMV chip as a security feature that protects against cloning and against the risk of fraud by authenticating the cardholder data in encrypted form. This way, you simply enter your personal identification number (PIN) when using the card for purchases at physical stores. With this method, you no longer need to sign the receipt on carrying out the transaction.


More information

Reporting the fraudulent use or loss of your card

Reporting fraud in on-line banking

  • If you have received an e-mail or text message that appears to be sent by Unicaja Banco asking you to download malware or disclose confidential banking information, call our Customer Service Department* on +34 952 07 62 63, forward the e-mail to, or contact your branch.
  • If you have lost your code card or detected any suspicious movement in your account, call +34 952 07 62 63, send an e-mail to, or contact your branch, so we can block it.

* open Monday through Saturday from 8:00 am to 10:00 pm, except national holidays.


Reporting the loss of your bank card

  • If your card has been lost or stolen, detected a suspicious transaction or the security of your transactions has been compromised, call +34 952 07 62 60* immediately to block your Unicaja Banco card. You can also block it through UniVía or at any of our branches.

*Authorisation Centre for Cards and ATM Incidents. 24 hours a day, 365 days a year.

For Unicaja Banco S.A., the holder of the web page, it is important to adapt to your tastes and preferences, for which we use own and third-party cookies, that gather connection data that may be linked to your registration user name, the purpose of which is to measure traffic and user interaction with the web page, to help to improve operation of the web content, as well as the services and products offered, preparing behaviour profiles, while always protecting your privacy. You may transparently choose the configuration that suits you best, without that causing any change in your usual operations.